CRM systems provide a comprehensive view of the communication between customers and companies and what are the results of this communication - how successful it is.
Stanimira Nakova has over 10 years experience as a business and technical consultant for the implementation of CRM and other software
She has participated as a speaker at conferences such as MS Days, Oracle Days and others. At the seminar you will learn about best practices that can be found in CRM systems and how to use them in your business. What is CRM (Customer Relationship Management) systems? How segmented expand their markets?