How chatbots will change the world of e-commerce – lecture by Alexander Popov

Alexander Popov, head of the Bulgarian branch of Skyscanner, tells how chatters will change the world in the next 5 years. What they did in Skyscanner to follow the trend, what benefits they add, and how, with Facebook and Skype, they are closer to their customers and increase their trust in the company and its services.

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